User Roles
Five role-based perspectives demonstrate how the same issue moves through the organisation.
01
Resident
Report issues, track status and provide feedback.
02
Council Officer
Review, verify and prioritise reports.
03
Department Coordinator
Assign work and monitor deadlines.
04
Field Worker
Update progress and record completion evidence.
05
System Administrator
Manage users, roles, categories and settings.
Role-based access
Each role should only access actions and information required for its responsibilities. Authorisation will be enforced server-side in the implemented system.