The Complete Issue Lifecycle

Every feature supports one stage of the same traceable workflow.

Resident

Report issue

Officer

Verify & prioritise

Coordinator

Assign work

Field Worker

Repair & update

Resident

Track, close & feedback

Example status journey

Submitted

Resident creates a report.

Under Review

Officer checks the report.

Verified

Priority and category confirmed.

Assigned

Coordinator assigns a worker.

In Progress

Field worker updates progress.

Resolved

Completion evidence is recorded.

Closed

Resident receives final status and can provide feedback.